Introducing Online Customer Support from Baker & Taylor Baker & Taylor, Inc.( 02/11/2003 )
Online Customer Support (OCS) is Baker & Taylor's free web-based account management system. Access the OCS system through your web browser 24 hours a day, 7 days a week to search and view information related to accounts, orders and invoices with Baker & Taylor.
What can Online Customer Support do for you?
OCS' sophisticated search options include the ability to query orders by Purchase Order, B&T Order Number, ISBN, Order Date Range and more. The OCS data is updated to reflect the latest order and invoice status, as well as up to six months of history. You can also view detailed information, including order and account status, warehouse location, quantities and prices, and shipping details. If the shipping carrier, such as UPS, has external tracking capabilities, a link in the OCS system will take you directly to the carrier's website where you can get additional information on your shipment's status. There's even an option that helps you print invoices and order details for your records.
Instant access, up to date information, and easy to use tools make Online Customer Support one more way we're making it easier for you to do business with Baker & Taylor.
